Shipping, Packaging

& Returns

Note: We currently ship within the US only.

 

We work with one of the leading print companies in the world to create and ship items as quickly as possible. 

Packaging

  • Unframed posters are rolled in a tube for shipping, ensuring they arrive undamaged and unlined.

  • Lightbox film prints are rolled in a tube for shipping, ensuring they arrive undamaged and unlined.

  • Lightboxes are shipped in cardboard with foam corner protection. They are packaged with all mounting pieces included, and full instructions.

 

Shipping Time

  • Posters and lightboxes are printed on demand within 2-5 business days. 

  • Average shipping time is 4 days.

Returns

  • If you’re not 100% happy with your product, we’ll replace it or give you a full refund.

  • Should your package arrive damaged in any way, please get in contact with us on hello@betterthanplaster.com, and include a photo of the damaged item.

  • Lightbox frames are subject to a 12-month warranty for manufacturing defects (not including physical damage after supply).

  • You can cancel your order anytime prior to printing (for posters and inserts) or shipment (for lightbox frames) and you’ll get a full refund. If for any reason you’re not happy with your item once you receive it, you can return it within 7 days of the shipment receipt date to get a refund or store credit (shipping and handling charges will be deducted). Returned items need to be in their original condition and must include all original packaging materials and accessories. Additionally, you’ll need to cover the return shipping cost (prepayment). Note that BTP cannot be held responsible for damage incurred during shipment to or from you. Want to start your return? Contact hello@betterthanplaster.com. Note that items cannot be returned after 7 days. 

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Better Than Plaster brings fresh, unique artworks from up-and-coming artists into your home in a whole new way - innovative lightboxes.

We print and ship, so that artists can focus on what they do best, creating.